Ruchi's Ironing Service

Terms of Service

The Terms of Service narrated hereinbelow (“Terms of Service”) constitute a binding agreement between the Customer using the services provided by Ruchi’s Ironing and Dry Cleaning (“Company”). The acceptance of the Terms and Service governs the complete contractual agreement between the Customer and the Company. The Company shall not be liable for any obligation that is not enumerated hereinbelow.

Scope of Service
1. The Company offers professional ironing, and dry-cleaning services to Customers within the Greater Toronto Area, Ontario, Canada.
2. For the purposes of the present Terms of Service, “Items” inter alia includes and is defined to mean the following:
  1. Personal wearable items of clothing of the Customer which inter alia is inclusive of and not limited to items such as tops, shirts, pants, skirts, jeans, sweaters, dresses, scarves, socks, pajamas, night suits, etc.
  2. Household items of the Customer which inter alia is inclusive of and not limited to items such as bedsheets, pillow covers, table cloths, curtains, small sized rugs, cleaning cloth, etc.
3. Services furnished by the Company include: picking up of Items by the Company from the Customer or an agent of the Customer, ironing of Items, dry-cleaning and folding of Items, dropping off of the Items after rendering necessary service, to the Customer or an agent of the Customer. For the purpose of picking up and dropping-off of the Items, the designated location can be mutually agreed upon by the Customer and the Company. Apart from the services narrated herein, the Company is not responsible for any further or additional services.
4. The Company reserves the right to decline Items that pose health or safety risks or are beyond the scope of the expertise of the Company.

Pricing and Payment Terms
1. Pricing is based on the nature and type of the Item and the service provided with respect to a particular Item in accordance with the published pricing rates of the Company.
2. All prices are subject to applicable taxes.
3. Payments are due upon completion of services by the Company and delivery of Items by the Company to the Customer, unless otherwise agreed in writing (i.e., by email or signing late payment form).
4. Payments can be made via cash, debit card, credit card, or electronic transfer.
5. Late payments are subject to a 2.0% monthly interest charge.
6. In case where the Customer fails to make timely payments towards the services provided by the Company within a span of 10 days, unless the 10 days’ timeline is amended by an agreement in writing (i.e., by email or signing late payment form), the Company reserves its lawful right to claim the outstanding payments from the Customers as it may have in accordance with law.

Order Process
1. Customers must provide clear, necessary and specific instructions in writing regarding any special special attention or care that may be necessary with respect to a particular Item. The Company will not be liable for any damages or claims arising out of the failure of the Customer to provide such clear, necessary and specific care instructions pertaining to any Item .
2. The pick-up and drop-off location for the Items can be mutually decided by the parties
3. Orders will be processed within the agreed timeframe, however, delays may occur due to unforeseen circumstances such as equipment malfunctions, shortage of labour, labour strikes, governmental or societal actions, acts of war or terrorism, civil unrest, natural disaster, extreme weather conditions, pandemic, acts of god or any such force majeure event, etc.; in such an event, the Company will not be liable for delay in delivery of Items to the customers on account of events that have arisen which are not in the control of the Company.

Cancellations and Refunds
1. Cancellations of an order by the Customer must be made at least 24 hours before the scheduled pickup time
2. Cancellations in subscription plans are subjected to additional fees.

Limitations of Liability
1. The Company will exercise due care in handling the Items provided by the Customer in accordance with the normal course of operations, however, the Company will not be liable for:
  1. Pre-existing damage or defects in Items submitted for seeking services of the Company. In case of any pre-existing damages, improper care labels, or defects observed on the Items submitted to the Company, the Company will make a note of the pre-existing issues with that particular Item and covey the same to the Customer. Once the same has been conveyed to the Customer, the Company will not be held responsible for the same
  2. Loss or damage caused by defective materials or improper labeling by the manufacturer of the Items
  3. Loss of Items provided for service, if the Items are not picked up by the Customer within 30 Days of completion of services by the Company.
  4. The Customer understands that normal washing, dry-cleaning, and ironing processes may result in minor shrinkage, discoloration, or fabric damage, particularly for delicate or specialty Items. The Customer accepts that the Company will not be held liable for issues arising out of normal wear and tear of Items on account of washing, dry-cleaning, and ironing conduced in normal course of the service.
  5. Damage to ancillary items such as buttons, beads, zippers, belts, or ties.
  6. Damage caused on account of the customer not having emptied the pockets (or other such places in the Item) of the Items before submitting it to the Company for seeking the services offered by the Company.
  7. Damage that may be caused to the Items submitted by the Customer that may be subjected to damage on account of events or circumstances that are outside the scope of services provided by the Company.
  8. The limitation of liability of the Company narrated in any other clauses of the Terms of Service are part and parcel on Clause 5 of the Terms of Service.

Customer Responsibilities
1. Customers must inspect all Items upon delivery and report any issues within 48 hours. Any claims raised after 48 hours will not be considered and the Company will not be held liable for delayed claims raised by the customers.
2. Customers must ensure that all Items provided to the Company are free from hazardous materials (e.g., sharp objects, flammable substances) and empty all pockets. The Company is not responsible for Items left in garments, such as jewelry, cash, pens, or other foreign objects. The Company is also not liable for damages to Item that arises on account of the Customers having left any objects/materials in the pockets (or other such places in the Item) that has the potential of causing damage to the Item submitted to the Company.
3. Customers must ensure that their laundry bags are properly sealed and identified in an accurate manner to avoid loss or damage. If the laundry bag is not identified in a proper manner or if the customer does not provide the accurate description of the number of items and the type of items submitted for service at the Company, the Company will not be liable for the inaccurate or incorrect descriptions provided by the customer. Any claims arising out of this issue will not fall within the liability of the Company.
4. Customers are advised to remove objects from pockets (e.g., jewelry, cash, pens) before submitting the Items to the Company for seeking the services of the Company. The Company will strictly not be liable for any valuable objects that are not removed from the Items by the customer before submitting it to the Company

Governing Law and Dispute Resolution
1. These Terms of Service are governed by the laws of the province of Ontario and applicable Canadian federal laws.
2. Any disputes arising out of the Terms of Service between the Customer and Company shall be resolved in the courts of the province of Ontario.

Amendments
1. The Company reserves the right to amend the Terms of Service at any time. Updates will be posted on the Company’s website and will be conveyed to the Customers, and continued use of services constitutes acceptance of the updated terms.

Consent
1. By signing this form, I unequivocally and freely consent to the Terms of Service narrated. I agree to not hold the Company liable for any obligation that is not stipulated in the Terms of Service and accordingly agree to not hold the Company liable for any obligation that is outside the scope of service of the Company. In case of any ambiguity arising out of the Terms of Service I state that I have already received the necessary advice from a solicitor/lawyer and after due consideration of the advice provided to me, I consensually agree to all the clauses of the Terms of Service narrated hereinabove in its entirety.

Name: ________________________________

Phone Number: ________________________________

Email Address: ________________________________

Signature: ________________________________

Date: ________________________________

Thank you for choosing Ruchi’s Ironing and Dry Cleaning. We appreciate your